FAQs

1. What payment methods do you accept?
We accept a variety of payment methods, including cash on delivery (COD), credit/debit cards, and bank transfers.

2. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS. Use this number to track your shipment on the courier’s website.

3. What is your return policy?
We offer a 7-day return policy for eligible items. Products must be unused, in their original packaging, and returned with proof of purchase. Certain items are non-returnable unless defective.

4. How do I initiate a return or exchange?
To initiate a return or exchange, contact our customer service team at info@topbrand.pk or call us at +92 326 993 3388. Provide your order number and the reason for the return.

5. How long does it take to process a refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned product.

6. Do you offer international shipping?
Currently, we deliver only within Pakistan. International shipping options will be announced soon.

7. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective product, contact us within 48 hours of delivery at info@topbrand.pk with pictures of the damaged item. We’ll resolve the issue promptly.

8. Can I cancel or modify my order after placing it?
Orders can be canceled or modified within 24 hours of placement. Please contact our support team as soon as possible to request changes.

9. Do you offer discounts or promotions?
Yes, we frequently run special offers and discounts. Subscribe to our newsletter or follow us on social media to stay updated.

10. How can I contact customer support?
You can reach us via email at info@topbrand.pk or call us at +92 326 993 3388 during business hours.